OVERWORLD WEBSITE PRIVACY POLICY

This privacy policy explains how we use your personal data when you visit the Overworld website, use the automated Letter of Introduction (LOI) platform or otherwise interact with us online. It applies to all visitors to the Overworld website, including those who browse the website without submitting an LOI form, and covers how Overworld collects and uses personal data through the website and the LOI platform, including data collected when you browse the website or use the LOI service. The platform is presented as a widget which may be embedded on, or made available through, the participating partner club websites and enables you to request an introduction to an associated club such as a reciprocal club. The policy is set out below for you to read in full.

1. IMPORTANT INFORMATION AND WHO WE ARE

Privacy policy

  • This privacy policy gives you information about how we collect and use your personal data through your use of the Overworld website (Overworld - LOI) and automated Letter of Introduction (LOI) platform. The platform is presented as a widget which may be embedded on or made available through the participating partner club websites. If you want to visit an associated club, you can complete the form on the widget. The form generates an LOI for your home club to review, confirm its accuracy and send to the associated club. We can see the information you submit on our dashboard. You may choose to save your details on the platform for future LOI requests, but you do not have to do We do not decide whether you are allowed to visit another club; that is a decision of your home club and each relevant associated club.
  • This website is not intended for children and we do not knowingly collect data relating to
  •  

Controller

  • CBA Enterprise Limited, trading as Overworld, is the independent controller responsible for your personal data processed through the LOI platform. We refer to CBA Enterprise Limited as “Overworld”, "we", "us" or "our" in this privacy policy. CBA Enterprise Limited is registered under number 15381935 and has its registered office at 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF. OVERWORLD is a registered UK trade mark (UK00004191000). If you have any questions about this privacy policy, including any requests to exercise your legal rights (section 9), please contact us using the information set out in the contact details section (section 10).

2. THE TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU

  • Personal data means any information about an individual from which that person can be
  • We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows: 
    • Identity Data includes your first name, surname and membership
    • Contact Data includes your email
    • LOI Data includes the associated club you are visiting, your arrival date, your departure date.
    • Technical Data includes your IP address, browser type and version, time zone setting and location, operating system and platform, device ID and other technology on the devices you use to access the website.
    • Usage Data includes information about how you interact with and use the Overworld website and platform, including the pages you visit and the features you use.
  • We may also collect, use and share aggregated or anonymised data that does not directly (or indirectly) reveal your identity. For example, we may aggregate Usage Data and LOI Data to analyse how members use the platform, measure LOI volumes and engagement levels at club level, and understand general trends in platform use.

3 HOW IS YOUR PERSONAL DATA COLLECTED?

We collect personal data from and about you in the following ways:

  • Direct interactions. You provide Identity Data, Contact Data and LOI Data when you complete the LOI form on the platform.
  • Automated As you interact with the website, including when you browse without submitting an LOI form, we may automatically collect Technical Data and Usage Data from all website visitors through cookies and similar technologies for analytics and tracking purposes. This may include information about your browsing activity, such as the pages you visit and the features you use. Please see our cookie policy www.Overworld.network/cookie for further details.

4. HOW WE USE YOUR PERSONAL DATA

Legal basis

  • The law requires us to have a legal basis for collecting and using your personal We rely on legitimate interests and consent, as explained below and in the table in section 4.
    • Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests. Before relying on this basis, we consider and balance the potential impact on you and your rights. We do not use your personal data for activities where our interests are overridden by that impact, unless we have your consent or are otherwise required or permitted by law.
    • Consent: We rely on consent where you actively choose to allow us to use your personal data for a specified purpose, such as saving your details for future LOI requests. You may withdraw your consent at any time as described in section 1(f).

     Purposes for which we will use your personal data

  • The table below sets out the purposes for which we use your personal data, the categories of personal data we use, the legal basis for each purpose and the relevant retention period.

 

To facilitate the LOI process Identity Data; Contact Data; LOI Data Legitimate interests (to operate the LOI platform and facilitate associated club introductions on behalf of participating clubs and their members). Retention: 12 months from the date the LOI is generated, or such longer period as may be required to resolve any dispute.
To send service communications, including an email confirming that the form was submitted Identity Data; Contact Data Legitimate interests (to confirm receipt of the LOI request). Retention: as above.
To enable members to save their details for future LOI requests (where the member chooses to do so) Identity Data; Contact Data; LOI Data Consent (the member actively chooses to save their details). Retention: until the member deletes their saved details or requests their deletion
To monitor and analyse use of the website and platform, including how website visitors generally use the website and how members use the LOI platform, and to generate aggregated statistics Technical Data; Usage Data; LOI Data (in aggregated or anonymised form) Legitimate interests (to understand how the platform is used, to improve the service, and to support business development, including the targeting of prospective partner clubs using aggregated club-level data such as LOI volumes and engagement levels). Retention: aggregated or anonymised data may be retained indefinitely. Identifiable Technical Data and Usage Data: 12 months from the date of collection
To administer and protect the platform and website Identity Data; Contact Data; Technical Data Legitimate interests (for the operation of our platform, provision of IT services, network security, and to prevent fraud). Retention: as for purpose 1 above
To respond to general website enquiries or other contacts made through the website, including through a contact form or by email Identity Data (your name); Contact Data (your email address); the content of your enquiry Legitimate interests (to respond to enquiries about our services). Retention: 24 months from the date of the enquiry, or such longer period as may be required.
  • Direct marketing. Our service communications may include information about Overworld's services or features. We do not currently send standalone marketing communications. If this changes, we will update this policy and obtain appropriate consent where required.

5. DISCLOSURES OF YOUR PERSONAL DATA

  • We may share your personal data where necessary with the parties described below for the purposes set out in the table in section 4.
    • Participating clubs. We share your personal data and the generated LOI with your home club for approval and with the associated club for the introduction.
    • Service providers. We may share your personal data with third-party service providers who carry out certain functions on our behalf, including our hosting provider and email delivery provider. These providers are currently based in the United Kingdom and the European Economic We do not allow our service providers to use your personal data for their own purposes and only permit them to process it for specified purposes and in accordance with our instructions.
    • Business We may also share your personal data with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
    • Legal obligations. We may disclose your personal data if required to do so by law or in order to enforce or apply our terms and conditions or to protect our rights, property or safety, or those of our members or others.
  • We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

  • Our platform is hosted in the United The LOI process may involve sharing your personal data with associated clubs which may be located outside the UK. The countries in which associated clubs are located will depend on your home club’s network and may include, for example, the United States, Australia, India, New Zealand, Singapore, South Africa, Canada and countries in the EU/EEA.
  • Whenever we transfer your personal data out of the UK, we will ensure that appropriate safeguards are in place so that it receives a level of protection that is essentially equivalent to that in the UK. These safeguards may include the UK International Data Transfer Agreement or the International Data Transfer Addendum to the EU standard contractual clauses, or a transfer to a country which the UK has deemed to provide an adequate level of protection.

7. DATA SECURITY

  • We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
  • We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

We will retain your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, tax, accounting or reporting requirements. The specific retention periods for the different purposes are set out in the table in section 4. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, whether those purposes can be achieved through other means, and applicable legal, regulatory, tax, accounting or other requirements. In some circumstances you can ask us to delete your personal data: see section 9 below for further information. In some circumstances we will anonymise your personal data so that it can no longer be associated with you for research or statistical purposes. We may use anonymised information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

  • You have a number of rights under data protection laws in relation to your personal

You have the right to:

    • Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
    • Request correction of the personal data that we hold about This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
    • Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
    • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
    • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
    • Withdraw your consent at any time where we rely on it to save your details for future LOI requests. This will not affect the lawfulness of any processing carried out before you withdraw your If you withdraw your consent, we will stop using your saved details and delete them unless another lawful basis applies.
    • Request restriction of processing of your personal This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
      • if you want us to establish the data's accuracy;
      • where our use of the data is unlawful but you do not want us to erase it;
      • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
      • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • If you wish to exercise any of the rights set out above, please contact us using the details 10in section 10.

   No fee usually required

  • You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

  What we may need from you

  • We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

  Time limit to respond

  • We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. CONTACT DETAILS

  • If you have any questions about this privacy policy or about the use of your personal data, or if you want to exercise your privacy rights, please contact us using the following details:

11. COMPLAINTS

You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so

please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint.

12. CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

  • We keep our privacy policy under regular review. This version was last updated on 10 October 2026.
  • It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

13. THIRD-PARTY LINKS 

This website and the LOI platform may include links to third-party websites, plug-ins and applications, including partner club websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Advised by Burges Salmon.
Overworld is the trading name of CBA Enterprise Limited.
Registered in England at 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF under number 15381935.

Privacy Policy | Cookie Policy